This policy establishes how Campus Health charges for services, clarifying what is and is not covered by the prepaid Campus Health Fee, and outlines accepted payment methods. It also describes the collections process, including how insurance claims are filed and how unpaid balances are pursued.
This policy defines who is eligible to receive services at UNC Chapel Hill Campus Health, under what conditions, and for how long. It covers eligibility rules for a wide range of student categories — including degree-seeking students, part-time students, graduates, athletes, exchange students, and those on medical or administrative withdrawal — as well as specific guidance on insurance requirements and health fee payment.
This policy establishes the requirement that international students with J or F immigration status carry health insurance as a condition of enrollment at UNC Chapel Hill, in compliance with both UNC System rules and U.S. Department of State regulations. It also specifies the minimum standards that any qualifying health insurance plan must meet.
This document defines the full scope of health and wellness services provided by Campus Health and Counseling and Psychological Services (CAPS) at UNC-Chapel Hill, including who is eligible for care and how those services are accessed. It also outlines the conditions under which patients may be referred or transferred to higher levels of care outside of Campus Health.
This document defines the mission, core values, and guiding commitments of Campus Health in providing student-centered medical and mental health services to the University community. It also articulates Campus Health and CAPS's commitment to the wellbeing of their own staff.
The RI-01 Patient Rights and Responsibilities policy outlines the rights that Campus Health is committed to upholding for all patients — such as privacy, non-discriminatory access, and respectful treatment — as well as the responsibilities patients are expected to fulfill in their own care. Its broader purpose is to ensure patients are informed of both what they can expect from Campus Health and what is expected of them.
This policy establishes that Campus Health requires patients to sign a Patient Agreement before receiving services, covering consent to treatment, confidentiality, and financial authorization. It outlines the procedures front desk and Health Information Management staff must follow to record and store that signed agreement.
This policy outlines Campus Health Services' legal obligation to report certain information to public health and law enforcement agencies. It specifies the procedures and contacts for reporting gunshot and stab wounds, animal bites, suspected child abuse/neglect, and communicable diseases.
This policy establishes the right of patients, family members, and staff to submit suggestions and concerns about Campus Health services, patient care, and safety, and ensures those submissions are reviewed and addressed appropriately. It also outlines the procedure for collecting, documenting, routing, and responding to suggestions and concerns, including external escalation options such as the Joint Commission and CMS.
This policy establishes the conditions under which Campus Health providers may treat un-emancipated minors, requiring parental or guardian consent in most circumstances while outlining the limited exceptions where treatment may proceed without it. It also defines emancipation under North Carolina law and addresses how emancipated minors are to be treated with respect to their medical records.