Digital Accessibility Policy


University of North Carolina at Chapel Hill Digital Accessibility Policy



The University is committed to establishing a welcoming and equitable digital experience. This policy provides direction on creating an accessible experience that enhances usability for everyone.

Implementing this policy will ensure that all individuals have access to Digital Content, Resources, and Technology (“Digital Material”) provided by or on behalf of the University.

Scope of Applicability

This policy applies to all University Constituents and third parties, under circumstances within the University’s control, who distribute, host, otherwise make available, or obtain Digital Material when conducting University Business.

This policy applies to all University Digital Material regardless of audience or authentication required, including but not limited to:

  • Websites
  • Video and audio content
  • Electronic documents
  • Desktop, mobile, and cloud-based software applications
  • Content management systems and learning management systems
  • Interactive tools and platforms
  • Email and calendars
  • Library resources
  • Social media
  • Digital research products
  • Digital content and materials used in a course


Policy Statement

The University of North Carolina at Chapel Hill is committed to providing everyone the opportunity to succeed and participate independently in a welcoming environment. We are committed to creating an inclusive digital experience. The University community will deliver accessible Digital Material with the knowledge that accessibility enhances usability for everyone.

The University will implement Federal and state law requirements for accessibility. Minimum requirements are defined in the Standard on Accessibility of Digital Content, Resources, and Technology and the Accessibility Standards for Procurement of Digital Content, Resources, and Technology.

All UNC-Chapel Hill units are responsible for complying with this Policy and related Standards for the Digital Material they create, procure, or maintain.

Standards conformance may not always be feasible due to the nature or purpose of the Digital Material. In addition, Standards conformance may pose an unreasonably high administrative or financial cost in certain cases.

These difficulties do not relieve University Constituents from their obligations to provide accessible programs and activities to individuals with disabilities.

University Constituents should refer to the Standard on Accessibility of Digital Content, Resources, and Technology for further information about compliance with this Policy.


  • Accessible: Able to be used by all individuals, including individuals with disabilities, with or without assistive technology.
  • Digital Content, Resources, and/or Technology: (also referred to as “Digital Material”) Information, products, and services available for download or distribution in an electronic format or presented on a web page or through a web or other computer application.
  • University Business: Activities carried out on behalf of UNC-Chapel Hill. University Business does not include activities organized or conducted by students when not designated to act on behalf of the University or by student organizations.
  • University Constituents: UNC-Chapel Hill faculty, staff, students, retirees, and other affiliates, contractors, distance learners, visiting scholars, and others who use or access UNC-Chapel Hill resources.
  • Usability: Refers to how easily, effectively, and efficiently individuals can use digital content, resources, or technology to achieve their goals, as well as their satisfaction with the quality of the experience.

Related Requirements

Failure to comply with this policy may put University information assets at risk and may have disciplinary consequences for employees, up to and including termination of employment. Contractors, vendors, and others who fail to adhere to this policy may face termination of their business relationships with UNC-Chapel Hill.

Violation of this policy may also carry the risk of civil or criminal penalties.

External Regulations and Consequences

University Policies, Standards, and Procedures

Contact Information

Policy Contacts

ITS Policy Office

  • Unit: Office of the Vice Chancellor for IT and CIO
  • Email:
  • Online: (service request)

Digital Accessibility Office

  • Unit: Office of the Vice Chancellor for IT and CIO
  • Email:
  • Online: (service request)

Other Contacts

To report a concern with any University Digital Material, please visit the UNC Digital Accessibility Office's "Report a Digital Accessibility Issue" webpage or call 919-962-HELP.

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Article ID: 131331
Thu 4/8/21 9:06 PM
Fri 5/6/22 3:53 PM
Effective Date
If the date on which this document became/becomes enforceable differs from the Origination or Last Revision, this attribute reflects the date on which it is/was enforcable.
12/07/2020 2:14 PM
Issuing Officer
Name of the document Issuing Officer. This is the individual whose organizational authority covers the policy scope and who is primarily responsible for the policy.
Issuing Officer Title
Title of the person who is primarily responsible for issuing this policy.
Vice Chancellor for Information Technology and Chief Information Officer
Last Review
Date on which the most recent document review was completed.
12/15/2021 12:00 AM
Last Revised
Date on which the most recent changes to this document were approved.
12/17/2019 12:53 PM
Next Review
Date on which the next document review is due.
12/14/2024 12:00 AM
Date on which the original version of this document was first made official.
12/17/2019 12:53 PM
Responsible Unit
School, Department, or other organizational unit issuing this document.
Digital Accessibility Office