Department of Emergency Medicine: Policy on Administrative Supervision

Unit Policy

Title

Department of Emergency Medicine: Policy on Administrative Supervision

Introduction

Purpose

It is imperative to ensure that supervisors within the Department of Emergency Medicine receive the proper training to manage and support the staff reporting to them. The training outlined in the attached appendixes should be completed within one year of initial appointment into a supervisory role.

Scope

This policy pertains to all Emergency Medicine staff and faculty who administratively supervise other employees. It is recognized that employees fall into two distinct groups, health system employees and University employees and that each group is subject to different policies and procedures. As such, the training required for supervisors is determined by which group of employees they manage. All training shall be repeated every five years.

Policy

Policy Statement

The required training for supervisors of health system employees is provided in Appendix A attached.

The required training for supervisors of University employees is provided in Appendix B attached.

Contact Information

Primary Contact

Name: Jane H. Brice, MD, MPH – Professor and Chair

Email: Jane_Brice@med.unc.edu

Other Contacts

Name: Franklin Farmer, DBA, MBA – Associate Chair for Administration

Telephone: 919-937-3757

Email: Franklin.Farmer@unchealth.unc.edu

Appendix A: Training Checklist for Supervisors of Health System Employees

  1. New Leader Experience: It Starts With Me

    1. Contact Christine Purchell at christine.purchell@unchealth.unc.edu if you are not automatically registered for this course and need assistance.

    2. This class has three components: Partnering with Human Resources, It Starts with Me – Virtual Experience, and a Live Event.

    3. They are not searchable in the LMS and only available upon enrollment in New Leader Experience. Participants will receive a welcome email that contains links to register for all components.

  2. New Leader Experience: Leading the Way

    1. Contact Christine Purchell at christine.purchell@unchealth.unc.edu for more information.

    2. This course contains two components: NLE: Leading the Way Video Series and NLE: Leading the Way Live Panel. It is offered once a year in late summer/early fall. All participants in the NLE program are emailed to register for the course one month before the offering.

  3. New Leader Experience: One Great Team

    1. Contact Christine Purchell at christine.purchell@unchealth.unc.edu for more information.

    2. This is one of the core classes for New Leader Experience and is only open to New Leader Experience. You will be introduced to the six critical practices to leading a team and will enhance your understanding of what One Great Team means at UNC Health. Please note the pre-requisites to registering for this session.

  4. New Leader Experience: Carolina Care

    1. Contact Christine Purchell at christine.purchell@unchealth.unc.edu for more information.

    2. This core class of New Leader Experience has two components and is held annually in the Spring. All participants in the NLE program are emailed to register for the course one month before the offering.

  5. Fit For Duty

    1. LMS Course Code: HCSLODNLF

    2. This is for State Employees

    3. Online module that covers UNC Health Care Fit for Duty policy. Employees are provided with specific examples of fitness for duty issues and how the policy is applied.

  6. FMLA- Family Leave Administration Program

    1. LMS Course Code: UNCLODNLFMLA

    2. This is for State Employees

    3. This online learning module is part of the HR New Leader Curriculum and is required for all new leaders at the Medical Center. It is also a good refresher for current leaders.

  7. HR Legal Issues

    1. LMS Course Code: HCSHRDLAW

    2. Six (6) short online modules discussing foundational employment laws

  8. HR Technology Records Data Management

    1. LMS Course Code: UNCHLODNLREC

    2. This is for Leaders of State Employees

    3. Online module where you will learn about the responsibilities of the employee records department, expectations for new leaders and how to complete appropriate action forms.

  9. Just Culture

    1. LMS Course Code: HCSLODJUSTCULT

    2. Just culture training is designed to teach healthcare leaders and employees how to develop and sustain a culture of safety through coaching, consoling and being accountable. Employees will learn to feel safe and empowered to act as they learn to report good catches and mistakes. Through developing trusting relationships with managers, employees learn how to report events and subsequently through reporting, both employees and leaders will learn how to implement changes that improve the patient care culture. A Just Culture will prove to result in increased patient safety and employee engagement.

  10. iNFOR@ UNC Manager Training

    1. LMS Course Code: HCSINFMGRSS

    2. This course will cover Infor Manager Self -Service as well as Employee Self- Service for information purposes.

    3. Topics Covered:

      • Self-Service access

      • Home Page Widgets

      • Submit Actions on Direct Hires

      • Request a New Position

      • User Icons

      • Performance Reviews

      • Create Requisitions

      • Review Requisition Lists

  11. iNFOR@UNC – Manager Self Service

    1. *All Manager Training can be found in the myHR Portal.

    2. This toolkit is designed to provide leaders with a high level overview of iNFOR@UNC. Use the resources included to communicate with your team about the iNFOR@UNC program. This toolkit should serve as the single-source of truth for all communications regarding this program and will be updated regularly.

  12. Hiring for Excellence

    1. LMS Course Code: HCSLODNLHFEPREQ(Pre-Requisite to Course)

    2. LMS Course Code: HCSLODHFEV (Course)

    3. Provides structured, replicable, and effective approach to hiring the right person for the right job.

    4. Behavioral-based interviewing and data-based decision-making skills are taught and practiced.

  13. myTime Manager Supervisor

    1. LMS Course Code: HCSISDMYTME

    2. This course is designed for supervisors and managers of exempt and non-exempt employees who are responsible for the review, approval, editing, and correction of their direct report’s timesheets in the myTime application. This course is also for those employees who are the timekeeper in their current role or will have proxy duties delegated to them.

  14. Working as a Manager in LMS

    1. LMS Course Code: HCSLODLMSM (online)

    2. LMS Course Code: HCSLODLMSMGR (webinar)

    3. Learn how to view and manage training for direct reports in Learning Made Simply (LMS) our Learning Management System.

  15. Operations Management

    1. LMS Course Code: HCSLODCAMPOPS

    2. Operations Management provides clinic leaders with the skills, tools, and resources available within UNC Health to achieve clinic goals and effectively lead staff. This section reviews the tools and processes for managing and building relationships with staff, clinic metrics, patient engagement, emergency preparedness and workplace safety.

  16. Press Ganey – An Introduction to the Training Library

    1. LMS Course Code: HCSLODPGO

    2. In this module, users will learn how to access the Press Ganey Training Library. The Training Library is an online resource for all your training needs.

Appendix B: Training Checklist for Supervisors of University Employees

  1. Carolina BEST (Blueprint for Engaged Supervision Training)

    1. This is a University required training for all new managers. This training is offered by Organization and Professional Development and is part of being in compliance with the Chancellor’s expectations of the work environment at Carolina.

  2. HR courses for managers in Carolina Talent

    1. These courses/training are in the following focus areas:

      • Communication Skills

      • Leadership

      • Project Management

      • Supervisory/Management.

    2. The employee registers for these courses through ConnectCarolina Self Service -> Carolina Talent Learning.

  3. Optional Training - UNC’s Information Technology Services (ITS) Software Acquisition office offers online training opportunities for faculty and staff members. Both can be accessed through LearnIT Online.

  4. Optional Training - LinkedIn Learning is an on-demand learning solution designed to help managers gain new skills. LinkedIn Learning is available at no cost to UNC-Chapel Hill faculty, staff, and students. This is also through Carolina Talent portal in ConnectCarolina Self Service

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