Title
University of North Carolina at Chapel Hill Policy on One Card Cardholder Agreement
Introduction
Purpose
The University of North Carolina at Chapel Hill ("UNC" or "University") One Card is a multipurpose identification card that also serves as a card for library and meal plan use, building access, copy and print services and access to campus events. This Cardholder Agreement document explains how to get a One Card, how to report a lost or stolen One Card, and financial responsibilities that come with having a UNC One Card.
Scope of Applicability
This document applies to any individual who acquires a UNC One Card. The UNC One Card may be physical or mobile.
Policy
Policy Statement
Upon receiving a UNC One Card, the Cardholder agrees to the terms and conditions found in PART ONE of this Agreement. In addition to the terms and conditions found in PART ONE, any Cardholder who elects to use the UNC One Card for financial transactions also agrees to the terms and conditions found in PART TWO of this Agreement.
PART ONE: Terms and Conditions for Identification Card Purposes
Upon receiving the UNC One Card, the Cardholder agrees to the following terms and conditions:
1. Property of UNC
The UNC One Card is property of the University. The Cardholder is eligible for either a physical One Card or a Mobile One Card. Only one form of One Card will be active.
The Cardholder is obligated to provide or display the UNC One Card upon request by any University official or security personnel. The UNC One Card is valid only while the Cardholder is a registered student, active employee, or affiliate, or until the UNC One Card expires or is revoked. When the UNC One Card is no longer valid, the physical card should be returned to the UNC One Card Office or the Mobile Credential will be revoked.
2. Authorization for personal use only; Penalties for unauthorized use
The Cardholder must comply with all laws, ordinances, codes, rules, regulations, and University policies that are applicable for use or possession of the UNC One Card, including those of federal, state, and local agencies having jurisdiction and/or authority over the University or the Cardholder.
The Cardholder must not loan or otherwise transfer their UNC One Card to another person; doing so results in a violation of University policies, and, in the case of a student Cardholder, a violation of UNC’s Honor Code. Any person who attempts to obtain or use, or assists in obtaining or using, a UNC One Card for fraudulent identification may be subject to disciplinary action, including, but not limited to, having the UNC One Card disabled by the UNC One Card Office.
3. Requirements to obtain a UNC One Card
The individual requesting a UNC One Card must submit an up-to-date photo in the individual’s current likeness. The photo may be uploaded online or taken in the UNC One Card Office. All uploaded photos will go through an approval process to determine if they meet the photo requirements posted on the UNC One Card website. If the individual requesting a UNC One Card does not upload a photo or the uploaded photo is rejected for failure to meet the posted requirements, a photo will be taken in the UNC One Card Office. A valid U.S. driver's license, U.S. passport, U.S. visa, U.S. military ID, or U.S. state-issued identification card is required when requesting a UNC One Card. Currently enrolled students may obtain a replacement card if they provide additional verification as reasonably requested by the UNC One Card Office.
4. Obligation to report lost or stolen UNC One Card
The Cardholder is obligated to report a lost or stolen UNC One Card as soon as possible. This report can be made through the UNC One Card website or in person at either of the following locations:
- UNC One Card Office
207 South Road
3rd floor Student Stores Building, CB 1530
Chapel Hill, NC 27599
If you have questions or need directions to the UNC One Card Office, you may call 919-962-8024.
- UNC Police
Public Safety Building
285 Manning Drive
Chapel Hill, NC 27514
If you have questions or need directions to the Public Safety Building, you may call 919-962-8100.
5. Fees
The Cardholder is responsible for paying all applicable fees concurrent with the issuance of the UNC One Card. A list of fees can be found on the UNC One Card website. No charge will be imposed to replace current physical UNC One Cards that cease to function due to normal daily usage. Characteristics indicating normal usage are a worn stripe, frayed or peeling plastic overlay, or horizontal breakage/cracking. Characteristics not indicating normal usage are broken edges or corners, hole punches, and vertical breakage/cracking. A charge will be imposed for a replacement UNC One Card which is not damaged by normal use. The determination of whether a UNC One Card has been damaged by normal usage will be made at the sole discretion of the UNC One Card Office.
6. Right to amend terms and conditions
The University reserves the right to amend any term or condition contained in this Agreement. A current version of this Agreement is available upon request from the UNC One Card Office.
PART TWO: Terms and Conditions for Stored-value Card Use
The UNC One Card may, at the Cardholder’s option, be used to pay for various goods and services at locations that accept the UNC One Card. The following terms and conditions will not apply until the Cardholder first uses the UNC One Card for a financial transaction. Loading funds onto the UNC One Card for future use constitutes a financial transaction.
1. Liability for all financial transactions, including unauthorized transactions
The Cardholder is responsible for all financial transactions generated by the use of their UNC One Card and agrees to pay for those transactions. If the UNC One Card is lost or stolen, the Cardholder is obligated to report the loss to the UNC One Card Office or UNC Police using the process specified in PART ONE, Section 4, of this Agreement. As determined in the sole discretion of the UNC One Card Office, the Cardholder may be responsible for: (i) up to $50.00 in unauthorized purchases if the loss is reported within two (2) business days; (ii) up to $500.00 in unauthorized purchases if the loss is reported after two (2) business days but within sixty (60) business days; or (iii) an unlimited dollar amount in unauthorized purchases if the Cardholder does not report the loss to the UNC One Card Office or UNC Police within sixty (60) business days.
2. Availability of periodic transaction reports
The UNC One Card Office administers all accounts. Information about the Cardholder’s account balance or transaction record is available at the UNC One Card Office upon request by the Cardholder and with the presentation of proper identification, on the CBORD Get App, or through the UNC One Card website. The UNC One Card Office reserves the right to limit a transaction record to ninety (90) days immediately preceding the request.
3. Account balances and receipts
The Cardholder’s account balance will display on cash registers and most other machines accepting the UNC One Card for financial transactions. The Cardholder’s account balance can be checked on the CBORD Get App or through the UNC One Card website.
4. Inactive account charges and no interest earned on account
There is a 25¢ service fee for each full calendar month in which there is no activity on an account. If the balance is less than 25¢ but greater than zero, the charge for that month will be the balance amount. Activity on an account is defined as any financial transaction using that account, including adding value to that account. The Cardholder understands and agrees that no interest or other earnings will be paid to the Cardholder or credited by the University to their UNC One Card account.
5. Refund of Carolina Convenience and faculty/staff expense account balances
Cardholders with a balance on their Carolina Convenience or Faculty/Staff Expense accounts of $10.00 or more may request a refund on their account balance with the following stipulations. An employee Cardholder may apply for a refund at any time during their employment, or up to thirty (30) calendar days following termination of employment. A student Cardholder may make a refund request through their University email account or in-person at the end of the academic year, at the end of the semester in which the Cardholder graduates, or at any other time during the semester if the Cardholder officially withdraws from enrollment at the University. If a student Cardholder requests a refund at any time other than the end of an academic year, the Cardholder may be required to produce documentation of their graduation or official withdrawal. Requests for a refund may be made through email using a University email account or in-person at the UNC One Card Office during its regular hours of operation. A Cardholder refund will only be sent by check made payable and mailed to the Cardholder’s United States address in ConnectCarolina.
6. Abandoned accounts
An account that is abandoned by a Cardholder for any reason will be subject to the standard monthly 25¢ service fee (see PART TWO, Section 4) that is applied to an account with no transaction activity during the prior calendar month. After two years of inactivity, any remaining funds will be presumed abandoned pursuant to the North Carolina Unclaimed Property Act, North Carolina General Statutes § 116B-53, et seq.. The University escheats abandoned property in accordance with the provisions of Chapter 116B of the North Carolina General Statutes. The UNC One Card office will attempt to contact the Cardholder at the last known address on file with the University. After that attempt, the remaining unclaimed balance, less a $25.00 administrative fee, will be sent to the North Carolina State Treasurer’s Office.
Exceptions
None.
Definitions
Cardholder: any student, employee, or affiliate of UNC-Chapel Hill who acquires a UNC One Card, physical or mobile, under the terms and conditions of this Agreement.
Related Requirements
External Regulations and Consequences
University Policies, Standards, and Procedures
Contact Information
UNC One Card Office
3rd Floor, Student Stores Building
207 South Road
Campus Box #1530
Chapel Hill, NC 27599
Phone: 919-962-8024
Website