1102.2 - Reporting Payroll Exceptions Procedure



This procedure's intent is to correct pay records and accurately pay all University of North Carolina at Chapel Hill employees.


This procedure applies to University staff who process payroll records for University employees.


When discrepancies, such as payment of hours from the incorrect position or account number, are found when comparing ConnectCarolina pay information with the Payroll reports (provided online through HR Dashboard or Infoporte following each pay period), completion of a ServiceNow help request is required is required.

  • When hours worked or leave taken were not captured or entered in the employee's timecard, historical edits must be entered in the Time Information Management (TIM) system. Just as entries in the timecard must accurately reflect the hours worked or leave taken on a particular date, historical edits must be entered on a day-by-day basis and must accurately reflect the amount of hours worked or leave taken on the historical date identified in the historical edit.

Forms and Instructions

Complete the Service Now Request Form located at https://uncch.service-now.com/sp >Services>Payroll Issues.  The user will complete all necessary fields for the exception to be paid and then submit.

Related Requirements

External Regulations and Consequences


University Policies, Standards, and Procedures

  • Finance Policy 1102 - University of North Carolina at Chapel Hill Policy on Employee Time Records

Contact Information

Payroll Services

Email: payroll@unc.edu

Phone: 919-962-0047



  • April 28,2023: Updated procedure for new ServiceNow functionality
  • June 20, 2019: Added clarification to step 2 to submit Payroll Exception Sheet via help ticket.
  • April 2, 2019: Updated links for exception sheet
  • October 9, 2018: Updated terminology and formatting.
  • October 1, 2014: Updated reports information in Procedure Statement.
  • December 9, 2011
  • January 12, 2010
  • May 29, 2007
  • June 28, 2005
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Article ID: 131369
Thu 4/8/21 9:07 PM
Thu 5/4/23 9:46 AM
Effective Date
If the date on which this document became/becomes enforceable differs from the Origination or Last Revision, this attribute reflects the date on which it is/was enforcable.
06/21/2019 12:00 AM
Issuing Officer
Name of the document Issuing Officer. This is the individual whose organizational authority covers the policy scope and who is primarily responsible for the policy.
Issuing Officer Title
Title of the person who is primarily responsible for issuing this policy.
Director of Payroll Services
Last Review
Date on which the most recent document review was completed.
05/12/2023 12:00 AM
Last Revised
Date on which the most recent changes to this document were approved.
05/12/2023 12:00 AM
Next Review
Date on which the next document review is due.
05/12/2025 12:00 AM
Date on which the original version of this document was first made official.
01/05/2005 12:00 AM
Responsible Unit
School, Department, or other organizational unit issuing this document.
Finance and Budget