Introduction
Purpose
This procedure's intent is to correct pay records and accurately pay all University of North Carolina at Chapel Hill employees.
Scope
This procedure applies to University staff who process payroll records for University employees.
Procedure
When discrepancies, such as payment of hours from the incorrect position or account number, are found when comparing ConnectCarolina pay information with the Payroll reports (provided online through HR Dashboard or Infoporte following each pay period), completion of a ServiceNow help request is required is required.
- When hours worked or leave taken were not captured or entered in the employee's timecard, historical edits must be entered in the Time Information Management (TIM) system. Just as entries in the timecard must accurately reflect the hours worked or leave taken on a particular date, historical edits must be entered on a day-by-day basis and must accurately reflect the amount of hours worked or leave taken on the historical date identified in the historical edit.
Forms and Instructions
Complete the Service Now Request Form located at https://uncch.service-now.com/sp >Services>Payroll Issues. The user will complete all necessary fields for the exception to be paid and then submit.
Related Requirements
External Regulations and Consequences
None.
University Policies, Standards, and Procedures
- Finance Policy 1102 - University of North Carolina at Chapel Hill Policy on Employee Time Records
Contact Information
Payroll Services
Email: payroll@unc.edu
Phone: 919-962-0047
History
Revised:
- April 28,2023: Updated procedure for new ServiceNow functionality
- June 20, 2019: Added clarification to step 2 to submit Payroll Exception Sheet via help ticket.
- April 2, 2019: Updated links for exception sheet
- October 9, 2018: Updated terminology and formatting.
- October 1, 2014: Updated reports information in Procedure Statement.
- December 9, 2011
- January 12, 2010
- May 29, 2007
- June 28, 2005