Introduction
Purpose
The University enacts this procedure to promote departmental expediency in resolving vendor-related issues. Maintaining positive, productive relationships with reliable vendors is advantageous to the University.
Scope of Applicability
All of UNC-Chapel Hill.
Procedure
If numerous attempts have been made to resolve an issue with a vendor's product or service and those efforts have been documented but remain unsuccessful, file a Complaint to Vendor form from the state's Division of Purchase & Contract.
Forms and Instructions
- Complete the form below, and include or attach the following:
- Any documentation to support the contention that the vendor is not complying with the terms, conditions, or specifications for the particular product or service.
- Names, dates, and results (or lack of results) of efforts to obtain resolution of the problem(s).
- Send the form to Purchasing Services (purchasing_team@unc.edu).
- Purchasing Services will forward the complaint to the vendor, send a copy to the State Division of Purchase & Contract, and keep a copy for the Purchasing file.
- If the vendor does not respond appropriately, the State Division of Purchase & Contract will attempt to resolve the problem through procedures available under North Carolina state law. In most cases, the State can intervene to negotiate a settlement. When the circumstances warrant, a particular vendor may be barred from future business with the State. In the case of a vendor who has a state term contract, the State may revoke or otherwise amend that contract accordingly.
Exceptions
None.
Related Requirements
External Regulations and Consequences
- North Carolina Department of Administration Division of Purchase & Contract
University Policies, Standards, and Procedures
Contact Information
Primary Contact
| Subject |
Contact |
Telephone |
Fax |
E-Mail |
| Sub-standard Produce or Performance of Work |
Purchasing Services - Goods |
919-962-3774 |
919-962-0636 |
purchasing_team@unc.edu |
History
Revised: