308.2 - University of North Carolina at Chapel Hill Procedure on Changing an Existing Credit Card Merchant Account



This procedure explains how to request changes to an existing payment card merchant account.

Scope of Applicability

This procedure applies to any official or administrator with responsibilities for managing university payment card transactions and those employees entrusted with handling payment cards and payment card information.


To request changes to an existing payment card merchant account have the Self-Assessment Questionnaire Preparer (SAQ Preparer) contact the Compliant Electronic Receipt Transactions through Innovation and Financial Integrity (CERTIFI) committee to discuss the current payment process being utilized and what payment process the department would like to implement.

Review and approval of changes to the payment process by the CERTIFI committee should be obtained prior to entering or signing any contracts or the purchase of any equipment or software.

TouchNet is the University's Payment Gateway and is required to be used for all online credit card transactions. Exemption requests providing a business case justifying an alternate vendor or process should be obtained prior to entering or signing any contracts.

Related Requirements

External Regulations and Consequences

University Policies, Standards, and Procedures

Contact Information

Primary Contacts
Subject Contact Telephone E-Mail
General Questions and PCI Compliance Merchant Services 919-843-0420 certifi@unc.edu
Deposits and Reconciliation Cashier's Office 919-962-5846 deposits@unc.edu
Data Security ITS - Information Security 919-962-4357 security@unc.edu or certifi@unc.edu
TouchNet Connection TouchNet 919-445-9319 certifi@unc.edu
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Article ID: 131500
Thu 4/8/21 9:10 PM
Wed 3/15/23 9:00 PM
Responsible Unit
School, Department, or other organizational unit issuing this document.
Finance and Budget
Issuing Officer
Name of the document Issuing Officer. This is the individual whose organizational authority covers the policy scope and who is primarily responsible for the policy.
Issuing Officer Title
Title of the person who is primarily responsible for issuing this policy.
University Cashier
Next Review
Date on which the next document review is due.
08/27/2021 12:00 AM
Last Review
Date on which the most recent document review was completed.
08/27/2020 3:37 PM
Last Revised
Date on which the most recent changes to this document were approved.
08/27/2020 3:37 PM
Effective Date
If the date on which this document became/becomes enforceable differs from the Origination or Last Revision, this attribute reflects the date on which it is/was enforcable.
08/27/2020 3:37 PM
Date on which the original version of this document was first made official.
07/01/2006 12:00 AM