Unit Procedure
Title
Eshelman School of Pharmacy: Procedure for IET Classroom Support
Introduction
Purpose
This procedure explains the process for requesting and receiving in-room technology support from the Information and Educational Technology (IET) team during class sessions and general use of instructional spaces at the UNC Eshelman School of Pharmacy. IET staff can resolve technology issues remotely or in person, with the goal of minimizing disruption to teaching and learning. Support is available via Microsoft Teams, Zoom, QR code access points, and the UNC help desk portal.
Scope
This procedure applies to all faculty, staff, and students of the UNC Eshelman School of Pharmacy who use classroom and instructional technology in Chapel Hill. It is especially relevant to instructors and course coordinators who lead sessions in school-managed classroom spaces. This procedure does not apply to personal device support unrelated to classroom instruction, or to affiliates and visitors without an active UNC ESOP appointment — those individuals should contact IET directly for guidance.
Procedure
Room Support
Requesting Support
- Step-by-step instructions for requesting support through Microsoft Teams can be found in the guide linked below.
- The Teams message will be sent to multiple members of the IET team who use remote management tools to monitor and control all technology remotely.
- If the issue cannot be resolved remotely or takes longer than 10 minutes, a technician will be dispatched to the room. Please remain available or have a colleague present.
- Zoom
- Join the meeting directly by clicking on this Zoom meeting link.
- You will be placed in a waiting room until the next available technician joins.
QR Code Stickers
QR stickers are located on lecterns and tables throughout the School. You can scan the QR codes to access:
- Room instructions
- Teams instructions to receive support
- Classroom technology survey
- A direct link to the Zoom support meeting
- Link to submit a ticket via help.unc.edu
For step-by-step instructions see the How to Request Room Support Through Teams for more detailed guidance.
Hours
IET classroom support is available Monday - Friday 7:30am - 5:30pm. For after-hours issues, submit a ticket to help.unc.edu.
Contact Information
Primary Contact
Name: Jason Martin
Title: Senior Director of Information and Educational Technology
Telephone: 919.966.9112
Email: jasonmartin@unc.edu
Other Contacts
Name: Christopher Pippen
Title: Director of Educational Technology
Telephone: 919.966.1955
Email: pippen@unc.edu