502 - Returned Payments Policy

Summary

This policy provides guidance to departments at the University of North Carolina at Chapel Hill when the bank returns payments previously deposited.

Body

Title

University of North Carolina at Chapel Hill Finance Policy 502: Policy on Returned Payments

Introduction

Purpose

This policy provides guidance to departments at the University of North Carolina at Chapel Hill ("University") when the bank returns payments previously deposited. The Office of the State Controller provides guidance regarding the collection of receivables. Further, this policy specifically conforms to those guidelines set forth by the North Carolina Office of the State Controller and North Carolina General Statute § 25-3-506, dealing with the collection of processing fees for returned payments.

Policy

Policy Statement

It is the responsibility of each University department or school to pursue the collection of funds pertaining to returned payments. University departments must follow collection guidelines articulated by the Office of the State Controller.

The Office of the University Cashier receives notice from the bank when items are returned due to insufficient funds or other reasons. Returned payments may not be redeposited. The Cashier's Office:

  1. Purchases the item(s) from the bank,
  2. Submits a journal entry back to the chartfield string that originally received credit when the payment was deposited, then
  3. Forwards the item(s) to that department for collection.

The department approver(s) are responsible for approving the journal entry in a timely manner.

A processing fee, not to exceed $35, may be charged and collected for a payment on which the payor bank has refused payment because of insufficient funds or because the drawer did not have an account at that bank. If a collection agency collects or seeks to collect on behalf of a State agency such processing fee, the processing fee must be separately stated on the collection notice.

University departments must deposit the returned payment fees collected into the fund that provides the majority of the support for the following:

  • The position responsible for collecting the fee.
  • Other expenses incurred in collecting the fee.

Exceptions

None.

Related Requirements

External Regulations and Consequences

University Policies, Standards, and Procedures

For detailed information about student payment options, visit:

Contact Information

Payments

Unit: Office of the University Cashier

Telephone: 919-962-1368

Email: cashier@unc.edu

Departmental Funding

Unit: Office of the University Cashier

Telephone: 919-843-0169

Email: funded@unc.edu

Details

Details

Article ID: 131523
Created
Thu 4/8/21 9:10 PM
Modified
Fri 8/8/25 11:08 AM
Responsible Unit
School, Department, or other organizational unit issuing this document.
Finance and Budget
Issuing Officer
Name of the document Issuing Officer. This is the individual whose organizational authority covers the policy scope and who is primarily responsible for the policy.
Issuing Officer Title
Title of the person who is primarily responsible for issuing this policy.
University Cashier
Next Review
Date on which the next document review is due.
08/07/2026 12:00 AM
Last Review
Date on which the most recent document review was completed.
08/08/2025 12:00 AM
Last Revised
Date on which the most recent changes to this document were approved.
08/08/2025 12:00 AM
Effective Date
If the date on which this document became/becomes enforceable differs from the Origination or Last Revision, this attribute reflects the date on which it is/was enforcable.
08/08/2025 12:00 AM
Origination
Date on which the original version of this document was first made official.
07/01/1999 12:00 AM
Flesch-Kincaid Reading Level
13.3